Returns

We hope you love what you’ve ordered. However, if you are not 100% satisfied with your purchase, please return your order for a full refund within sixty (60) days of the purchase date. Returns must be new, unused, in the original packaging, and include all accessories, instruction guides and labels. Domestic return shipping is free. The cost of the original shipping is not refundable.

This policy only applies to products that have been purchased on munchkinbaby.ca. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.

Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective. The return value is determined by the last retail price of the item.

To start a return, you can contact us at hello@munchkinbaby.ca with the following information:

  • Full Name
  • Billing and/or Shipping Address of the Order
  • Munchkinbaby.ca Order Number (ex: MCAXXXXXX)
  • Phone Number
  • Item and Quantity You Wish to Return
  • Reason for the Return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@munchkinbaby.ca.

Damages and issues

If your items are received damaged or defective please follow the steps outlined in the Return Policy and indicate if you would like a refund, or replacement item.

  • If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).
  • If you request a replacement item, it will be shipped to you without any additional charges.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Product bundle item returns

Due to the nature of the products, individual items from product bundles must be returned as whole bundles. Individual items within a bundle are unable to be returned.

Lactation support item returns

Due to the perishable nature of items like cookies, teas, drink mixes, or balms, please carefully select your purchases as all sales of these items are final.

Refunds cannot be provided for consumable lactation support items purchased on munchkinbaby.ca.

Flow returns

Due to hygiene and safety standards, Flow nipple shield products cannot be returned once opened.

Refunds cannot be provided for the Flow Nipple Shield+, Replacement Kit, and bundles containing these products purchased on Munchkinbaby.ca.

Refunds

Once your item is returned, we will issue a credit to the original payment method for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2–4 weeks for the credit to appear in your account.

Returns will be processed between 5–15 business days from us receiving the product.